Shipping

Shipping Information

At Silvestri Store, we strive to deliver your orders as quickly and efficiently as possible. Below you’ll find everything you need to know about our shipping process.

Shipping Locations

We ship worldwide!

  • Toys and accessories are dispatched from our trusted partners’ warehouses, mainly located in Asia.
  • Custom-designed apparel and other print products are shipped from facilities in the United States or Europe, depending on your location.

If your country is not available at checkout, please contact us, and we’ll do our best to assist you.

Shipping Times

The delivery time depends on the product and your location:

  • Custom-designed apparel and print products:
    • Within the United States: 5-12 business days
    • International: 10-30 business days
  • Toys and accessories:
    • Processing time: 1-3 business days
    • Shipping time: 10-30 business days

Please note that during peak seasons or holidays, delivery times may vary slightly.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email containing a tracking number. This will allow you to follow your package’s journey until it reaches your doorstep. If you encounter any issues with tracking, feel free to contact us.

Customs and Duties

Prices on our website are tax-free. However, depending on your country’s regulations, you may be responsible for import duties, customs fees, or other related charges upon delivery. These charges are determined by your local customs office and are not covered by us.

Delayed or Missing Orders

If your order hasn’t arrived within 30 days after shipping, please contact us. We’ll work with you to resolve the issue as quickly as possible.