Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase. If you encounter any issues, please review our refund and return policy below:
1. Eligibility for Refunds
- If your item arrives defective, damaged, or incorrect, please contact us at info@silvestri-store.com within 7 days of receiving your order. Include your order number, clear photographs of the item(s), and all relevant details.
- Orders not received within 30 days after shipping are eligible for a full refund.
2. Cancellation Requests
We process orders quickly, so cancellations must be requested within 12 hours of placing your order. After this period, the order may no longer be canceled but can be returned for a refund once received.
3. Returns
We do not offer returns or exchanges for products unless they are defective, damaged, or incorrect. If you wish to request a return for an eligible item, please contact us at info@silvestri-store.com for further assistance.
4. Refunds
- Refunds will be issued to your original payment method once the returned item (if applicable) is received and inspected.
- If your order qualifies for a refund due to non-delivery, a refund will be processed immediately after confirmation.
- Refunds may take 7-10 business days to appear in your account, depending on your payment provider.
5. Customs Fees & Taxes
Refunds do not cover any customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the customer.
For any questions or concerns regarding your order, please contact us at info@silvestri-store.com.